Terms of Service

Last Updated: 3rd July 2025
Effective Date: 3rd July 2025

1. Agreement to Terms

By accessing or using the Refreshed wellness platform and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Refreshed is a digital wellness platform provided by Modera Health Limited that promotes wellness through frequent micro-movements and activities designed to counter sedentary work-from-home lifestyles. Our Service includes:

• Intelligent push notification system for timely wellness reminders
• Personalised exercise sets including Move, Stretch, and Strength categories
• Breathing sessions for stress management and focus
• Progress tracking and customised wellness recommendations
• Educational content on workplace wellness and movement

Our Service is designed to support your physical wellness and productivity through micro-movement activities. We are not a medical service provider.

3. Wellness Disclaimer

4. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current. You are responsible for:

• Maintaining the security of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorised use
• Ensuring your device supports web push notifications for optimal experience

5. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable law or regulation
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Impersonate any person or entity
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorised access to any portion of the Service
• Use the Service for any commercial purposes without our express permission
• Misuse the notification system or attempt to circumvent usage limitations

6. Push Notifications and Data Usage

Our Service relies on web push notifications to deliver timely wellness reminders. By using our Service, you agree that:

• We may send you push notifications related to your wellness activities
• You can manage notification preferences through your account settings
• We may collect and analyse usage data to personalise your experience
• You can opt out of data-driven personalisation at any time

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Modera Health Limited and are protected by international copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer any aspect of the Service
• Create derivative works based on our exercise content or methodology

8. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information, including activity data and usage patterns.

9. Subscriptions and Payments

Some aspects of the Service may be provided on a subscription basis. You will be billed in advance on a recurring basis. You agree to:

• Provide current, complete, and accurate billing information
• Promptly update account information
• Accept responsibility for all charges incurred under your account

Subscription fees are non-refundable except where required by law. You may cancel your subscription at any time through your account settings.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT PUSH NOTIFICATIONS WILL ALWAYS BE DELIVERED SUCCESSFULLY.

We make no guarantee regarding any specific health outcomes, fitness improvements, or wellness results from using our Service. Individual results vary based on many factors including consistency of use and individual circumstances.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MODERA HEALTH LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM YOUR USE OF THE SERVICE OR PARTICIPATION IN ANY ACTIVITIES RECOMMENDED BY THE SERVICE.

12. Indemnification

You agree to defend, indemnify, and hold harmless Modera Health Limited and its employees, contractors, agents, and officers from any claim, damage, obligation, loss, liability, cost, or expense arising from:

• Your use of the Service
• Your participation in any activities or exercises through the Service
• Your violation of these Terms
• Your violation of any third-party right

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately, and we may delete your account data in accordance with our Privacy Policy.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect through the Service or via email.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in England.

16. Contact Information

If you have any questions about these Terms, please contact us at: